INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Where can I ship my order?

If you have a Canadian postal code and you are able to receive mail from Canada Post, then you are able to ship a Lucky Herbz order to that same location! We service all adults across Canada.

How can I return an item?

Refunds are and returns are dealt with on a case-by-case basis, please reach out to info@luckyherbz.com with pictures of the faulty product and let us know the details behind the situation.

Will I receive the same product that I see in the picture?

You certainly will. All of our pictures are taken in house so you know you are seeing exactly what you will receive. We pride ourselves in taking great pictures of our products so you can really see what you buy.

Where can I view my sales receipt?

We do not issue receipts, but you can check all of your order history in your past orders under "My account". Note that you must sign up in order for the system to track your order history.

Will you restock items indicated as “out of stock?”

Yes, we always try to keep our stock consistent for our members. If we carry a hard good like vapes, edibles, shatter, and health products like caps and tinctures, we will most certainly restock.

Flower products on the other hand have more of a turnaround. If a flower product is popular we always do our best to bring it back! Some of our exclusive top shelf product like The White Death, the Organic Blue Dream and the like are always coming back!

INFORMATION ABOUT US

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